Transform your POS
into your Point of Success
into your Point of Success
Book your Demo today
Transform your POS
into your Point of Success
into your Point of Success
Book your Demo today
10 questions you’d want to ask while choosing technology for your restaurant
Any experienced manager knows, choosing tech is a sophisticated process. You’re always somewhere in between the seduction of a showy demo or being impressed by a professional sales guy showing you the strong points and masterfully hiding the weak ones. This might always cost you a fortune later – finding out that there’s a rusty rig behind the curtains is not a pleasant thing. The details is king here and for larger restaurant enterprises, the stakes are at highest. Being free of sudden technical faults is what they need along with the capability of operating at speed and scaling the business across the territories maintaining their designed workflows and standards.
Some 20 years ago, it was quite easy to pick a POS for your restaurant. There were just a few brands in the market and they were offering just about the same functionality. Not it is now – dozens if not hundreds of solutions in the market boasting with multiple modern features and technologies. How to handle all this? Here’s 10 things you should know before you choose.
These 10 questions to a software vendor that will come in handy while choosing a technology to run your restaurant business:
Is the vendor a serious player on the world stage, brands such as Pizza Hut, Papa John’s, Dunkin’ Donuts and others across dozens of countries? A deployment that hits speeds of 600 stores in under two months is possible with the right partner. Fiscal and Taxation support in different countries is important too.
What kind of solution are you facing, is that something, which bigger restaurant brands rely on entrusting their operations to this software? Is the team behind it capable of rolling out roughly 600 stores in under two months? Are they capable of supporting your local requirements as well as your global endeavors?
What kind of solution are you facing, is that something, which bigger restaurant brands rely on entrusting their operations to this software? Is the team behind it capable of rolling out roughly 600 stores in under two months? Are they capable of supporting your local requirements as well as your global endeavors?
Today’s F&B business runs at a very fast pace and it’s crucial to be up to the challenge of customers demanding for extra choice and extended convenience. This puts you in a position where the risk brought in by a clumsy array of integrations with third parties becomes unacceptable. It becomes a must to have a full scale operations management under one roof getting rid of data gaps and inconsistency.
From scaling to running day-to-day operations, providing the actual data on every level of operation for the management to be able to make figure-based decisions to then grow their efficiency before the next scaling leap – this is what you want from your software across all of your stores. Providing the access to the relevant data within the variety of roles in your business will ensure that all your managers are equipped with the amount of stats they need to do their job efficiently.
Growing demand and increased competition is cutting the restaurant margin. Saving 3-5-10% of your wastages and reducing your costs by the same will definitely become useful to beat your opponents. Does your POS vendor equip you with the right tools to do so? Is that just a marketing trick or there are some evidence and customer references proving the point?
Crucial point. Having a gap between your data generated by in-store operations facing the customer and the back office accounting processes is where you lose your revenues. These have to be aligned and work unitedly – are the solutions you’re using on your front capable of sharing this information with the back in real-time? Are you going to have an up-to-date status of your real costs and margins to be able to understand what to do? Operating as all-in-one is a must for your restaurant management solution.
A true next-gen solution is aimed at automating your operations, not your bookkeeping. Having a possibility of capturing your operations in real time will help to provide the actual data instantly and track it with efficiency. Do not trade one manual workflow for another – your system must be capable of removing the routine completely at one point and reducing effort for essential operations, such as stocktaking, to a minimum. There’s no space in 2021 for a legacy POS which purpose is to automate your accounting, not your operations.
Due to the nature of restaurant business there’s a higher demand for quick and responsive support. You don’t want anything lower than that. Is your vendor capable of responding to your issues in times under 7 minutes and an average fix time of 30 minutes?
Same concern with the development schedule, is the developer’s team big enough to be able to deliver bi-weekly updates at a steady pace? Does the software feature a variety of API capabilities with an established developers community around it for the extended customizations?
Same concern with the development schedule, is the developer’s team big enough to be able to deliver bi-weekly updates at a steady pace? Does the software feature a variety of API capabilities with an established developers community around it for the extended customizations?
Looking for a solution to bring in the transparency to your operations you would definitely want this solution to be transparent with you as well. Pay-as-you-go model with a contract-free pricing and no hidden fees is something, which will help you to benefit.
This is not just a question for an candidate you’re interviewing to hire. That’s also relevant for your future software. The trues values is not only within the actual status of the solution but also within it’s roadmap and your software partner aspirations. Don’t get yourself into a prison of legacy software with excessive costs and lack of flexibility making you bite the dust during the race to win the customers.
While searching for a solution you’d want something, which would help you to perform better and be more competitive towards your opponents and that is possible operating a Next-Gen technology. Is there anything from artificial intelligence forecasting, self-driving workflows like automated purchasing, “what-if” analysis, real-time P’n’L and others? Boosting up your operations through a massive digital transformation helping you to streamline your operations to reach the maximum profitability in a steady pace – this is what you’d want from your software.
Do you have the answers?
While hospitality systems typically promise speed and convenience, it’s the nitty-gritty detail that will impact the bottom line and your ability to react quickly to changes in the marketplace. Discover how tech-first hospitality businesses can transform end-to-end performance and thrive in a new era. Get your copy of our whitepaper «Next-Gen tech for the F&B industry».
From a marketing perspective all hospitality systems promise speed and convenience but only the day-to-day routine will show if you’re capable of bringing your business to a next level and adjust it to the changes in the market. Get to know how would the priority for the technologies affect your operations and make your enterprise thrive in these modern times.
Restaurant rethink:
This helpful whitepaper explores the challenges faced by the industry as well as the Next-Gen solutions needed to re-imagine and deliver what the market needs now.
How tech can help us to thrive in a new era?
The hospitality sector has been caught in an economic storm. Change has been relentless. But it's also exposed an awkward truth that needs confronting. Now's the time to act and fix it for good.
Why the time for a restaurant rethink is now?
This helpful whitepaper explores the challenges faced by the industry as well as the Next-Gen solutions needed to re-imagine and deliver what the market needs now.
Why this matters to operators?
Key processes are fragmented
Front-of-house and back-of-house operations each hold business-critical information but they fail to sync in a meaningful way. Key events are often recorded long after they happen.
Manual tasks are bad for business
Onerous, manually intensive tasks such as inventory counts don't happen regularly enough or are handled poorly. But when they lack accuracy and visibility, it's easy for mistakes and waste to creep.
Insights tell the wrong picture
So often, establishments rely on old, inaccurate or incomplete data - and try to make up the difference with intuition or gut instinct. But this is no good when you're emerging from a crisis and looking to expand.
Its time for a rethink
Next-gen tech needs to play a transformative role within hospitality businesses in 2021 and beyond. And this requires real care and practical answers, based on sound industry knowledge.
Ultimately, it's possible for 80% of daily routines to be automated and self-driving, so you can focus activities that add real value to your customers and give you a competitive advantage, whatever market conditions are around the corner.
Download the whitepaper
Its time for a rethink
By submitting this form you agree with our Privacy Policy
Download the whitepaper
Its time for a rethink
By submitting this form you agree with our Privacy Policy
Download
the whitepaper
the whitepaper
Its time for a rethink